1. Introduction
Welcome to Total Care. By accessing our website, booking a service, or using our platform, you agree to comply with these Terms & Conditions.
Total Care provides repair and maintenance services for laptops,smartphones, tablets, and related devices through our website and service channels.
If you do not agree with these Terms, please discontinue using our website and services.
2. Acceptance of Terms
By using Total Care services, you confirm that:
- You are at least 18 years old or legally authorized to use our services.
- The information provided by you is accurate and complete.
- You agree to comply with all applicable laws and regulations while using our website and services.
Total Care reserves the right to update these Terms & Conditions at any time without prior notice.
3. Services
Total Care offers:
- Device diagnostics
- Screen and battery replacement
- Pickup and delivery services
- Preventive maintenance services
- All other services for laptop
Service availability may vary depending on location, spare part availability, and device condition.
4. User Responsibilities
While using our services, you agree:
- Not to misuse the website or attempt unauthorized access.
- Not to submit false, harmful, or misleading information.
- To maintain the confidentiality of your account details, if applicable.
- To back up all important data before submitting a device for service.
Total Care is not responsible for data loss, corrupted files, or software issues that may occur during the repair process.
5. Pricing & Payments
Service Charges
Repair pricing depends on the device model, issue, spare parts required, and repair complexity.
Payments
We may accept payments through:
- Credit/Debit Cards
- Bank Transfer
- Digital Wallets
- Cash Payments
Full payment may be required before device delivery or collection.
Refund Policy
Refunds will be processed only through the original payment method where applicable.
Service charges may not be refundable once repair work has started or the service has been completed.
6. Warranty Policy
Selected repairs may include a limited service warranty depending on the type of repair and replacement parts used.
The warranty does not cover:
- Physical or accidental damage
- Liquid damage
- Software-related issues not connected to the original repair
- Unauthorized repairs or tampering by third parties
Warranty validity begins from the date of service completion.
7. Device Collection & Storage
Customers are requested to collect repaired devices within 90 days after service completion notification.
Total Care will not be responsible for unclaimed devices beyond this period.
8. Limitation of Liability
Total Care strives to provide quality repair services; however, we are not liable for:
- Existing defects or hidden hardware faults
- Loss of business or indirect damages
- Delays caused by supplier or spare part availability
- Data loss or software corruption
Our total liability shall not exceed the amount paid for the specific service provided.
9. Intellectual Property
All website content including logos, text, graphics, images, and branding are the property of Total Care and may not be copied, reproduced, or distributed without written permission.
10. Privacy
Any personal information collected through our website or services will be handled in accordance with our Privacy Policy.
We implement reasonable measures to help protect customer information and service records.
11. Prohibited Activities
Users must not:
- Use the website for unlawful purposes
- Upload harmful software or malicious content
- Attempt to interfere with website functionality
- Misrepresent their identity or device ownership
Total Care reserves the right to suspend or refuse services if misuse is detected.
12. Governing Law
These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.
Any disputes arising from the use of our services shall fall under the jurisdiction of the UAE courts.
13. Contact UsFor any questions regarding these Terms & Conditions, please contact Total Care through our official website or customer support channels