1. Introduction
we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, protect, and manage your information when you use our laptop device services.
2. Information We Collect
We may collect the following types of information when you interact with us:
Personal Information
- Full name
- Email address
- Phone number
- Address or pickup location
Device Information
- Device brand and model
- Serial number or IMEI number (if required)
- Details regarding the issue or damage reported
Payment Information
- Billing details and payment transaction information, where applicable
Service & Communication Data
- Repair history and service requests
- Communication records through calls, WhatsApp, email, or website inquiries
- Customer feedback and reviews
3. How We Use Your Information
We use your information for the following purposes:
Service Fulfillment
To diagnose, repair, and deliver your devices efficiently.
Customer Communication
To provide updates, respond to inquiries, confirm appointments, and share important service-related information.
Service Improvement
To improve our services, customer support, website experience, and operational performance.
Legal & Security Purposes
To comply with applicable laws, prevent fraud, and protect our business, customers, and systems.
4. Information Sharing & Disclosure
Total Care does not sell, rent, or trade your personal information to third parties.
We may share information only under the following circumstances:
Trusted Service Partners
With certified technicians, logistics providers, or service partners who assist in delivering our services under strict confidentiality obligations.
Legal Requirements
If required by law, legal process, government request, or to protect the rights, safety, and property of Total Care, our customers, or others.
5. Data Security
We take appropriate security measures to protect your information, including:
- Secure storage of customer and device information
- Encryption and protected communication channels where applicable
- Restricted access to sensitive customer data
- Regular monitoring and security assessments
While we strive to protect your information, no digital transmission or storage system can be guaranteed to be 100% secure.
6. Your Rights
You have the following rights regarding your personal information:
Access
You may request access to the personal information we maintain about you.
Correction
You may request correction of inaccurate or incomplete information.
Deletion
You may request deletion of your personal information, subject to legal or operational requirements.
Withdrawal of Communication
You may opt out of promotional communications at any time.
7. Cookies & Website Tracking
Our website may use cookies and similar technologies to improve browsing experience, analyze website traffic, and enhance functionality.
You may control or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
8. Third-Party Links
Our website may contain links to third-party websites or services. Total Care is not responsible for the privacy practices or content of external websites.
9. Changes to This Privacy Policy
Total Care reserves the right to update or modify this Privacy Policy at any time. Any updates will be published on this page with the revised effective date.
We encourage users to review this Privacy Policy periodically.
10. Contact UsIf you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us .